Create an Account
Most of the Kuali Curriculum and Catalog Management documentation in our support portal is open to all users, and doesn't require an account to access. However, in order to submit support tickets, follow documentation, or engage in the Kuali Curriculum and Catalog Management Community, you will need to have an account and sign in.
There are two types of accounts available - Designated Support Contacts and a Support Portal Account.
If you need to have an account set up for you, you can send an email to our support team at Request Kuali Curriculum and Catalog Management Support Portal Account. Once you have requested access, you'll receive a validation email you can use to complete your account set-up.
Designated Support Contacts
Each institution may have up to three (3) designated support contacts who can submit tickets to our support team. If these contacts need to change, you can send us a ticket and we can adjust these for you as needed. You can also CC contacts who have a Support Portal Account to be copied on a ticket and responses.
Support Portal Account
A Support Portal Account can be created for any user who would like to be able to follow content on the Knowledge Base, participate in the Community, or to be CC'd on a ticket response. If you would like to have a Support Portal Account created for users within your institution, a designated support contact can submit a ticket for one to be created.
Manage Your Account
One you have an account established, you can manage your profile, activities, or change your password as needed within the Support Portal. Each option is available in the drop-down menu under your name in the top-right corner.
The My Activities section allows you to manage any support requests you have submitted or have been copied on, contributions within the community, and any items you may be following.
The default view is for My Requests, where you can review any tickets you have submitted.
The Status drop-down to the right will allow you to view tickets based on their current status, and you can use the search bar to enter keywords and review your requests. This page is helpful for keeping an eye on all of your outstanding requests.
Switching to the Requests I'm CC'd on tab will allow you to review any items that you have been copied on during the ticket's submission, with the same search options available.
Any open tickets will be listed along with their subject, ticket number (ID), when it was created and last updated, and the current status.
Clicking on a ticket in this list will open the full ticket, where you're able to review your initial request, as well as any follow up replies. You can also choose to mark the item as solved, once you have reached a resolution.
Under My Profile, you can review how much activity has occurred (such as any items you are following, or have voted on) and you can edit your profile as needed.
If changes are needed, you can click the Edit Profile button. On this screen, you can change your name, profile photo, or add a short bio.
Changes to your contact information are made by clicking the Manage contact details button. On this screen, you can change your email or phone number as needed.
You can change your password at anytime with this selection. You will need to enter your current password, then the new one, as well as a confirmation. The password must meet the following requirements:
- Minimum of 5 characters
- Fewer than 128 characters
- Must be different from email address