Contact Information/Email Lists

We maintain a number of email lists for different reasons, and to make sure you are receiving the correct emails (and not receiving ones you don't need!) - we do periodically need to verify our contact information. 

You can provide or update  your contact information at any time by submitting a support request and letting us know what changes or additions are needed. Below is an outline of what contact information we maintain and the purpose of each one, as well as what information we need to keep the email lists up to do date.

Critical Updates Contact

These would be users within your institution who should be alerted in incidents/outages or receive updates on forthcoming functionality that needs advanced notice. These individuals are usually the same as the Designated Support Contacts, but they do not have to be.

Designated Support Contact

This would be the support rep(s) who submit support tickets in the Kuali Support Portal, and each institution can provide up to three contacts. You may have additional users with accounts within our Support Portal so that they may access the Community or other restricted articles, but only three users from each institution may submit an actual ticket.

Executive Sponsor Contact

High level executive supporter or person responsible for Kuali at an institution.

Technical Contact

Technical users at an institution (such as IT staff) who would like to be notified of upcoming technical updates (items that may impact integrations, SSO, etc.)

If any of these contacts need to be added or updated for your instituion, you can submit a support request to our team. If you are submitting a request to update contact information, please ensure that you specify the type of contact, the user's first and last name, email address, and title.