Each institution may have up to three (3) designated support contacts who can submit tickets to our support team, but any user can be carbon-copied (CC'd) on a submitted ticket to allow them to track progress of issues or add comments. You can find more information about creating or managing accounts in our support portal here.
Articles in this section
- Who can submit a support request?
- Who can participate in the Community?
- How do I request access to the Support Portal?
- How are support requests triaged?
- How do I view the requests I've submitted?
- How can I make changes to my form?
- Can you copy my data from one environment to the other?
- How can I stay up to date on any new content?