In addition to articles available in the knowledge base there is also the Community feature in Kuali Support that gives community schools a forum for discussion on a variety of topics. The Community link is available in the top righthand corner or on the main Kuali Support page where you can join the conversation. Not only can you post on topics with questions or engage the community on feedback but also 'follow' any of the Topics or Posts so you are automatically notified when further activity occurs. Users can also comment on posts and vote to reflect their agreement on posts or comments.
In order to view Topics and participate in the Community feature users from member schools will need an account in Kuali Zendesk. The following link will allow you to access the community directly: https://kuali-ccm.zendesk.com/hc/en-us/community/topics
Within the Community main page you will see the available Community Topics and the recent Community Activity. The Topics will also display the number of posts and followers for each. In the Community Topics dropdown you can also toggle between viewing Topics or viewing all Posts instead.
Topics are forums or destinations created by Kuali for users to post on and discuss items among other users in the community. You can follow or unfollow a Topic so any post or activity on that given Topic will send a notification to you instantly. The topics will continue to expand as we grow into the community feature of the Kuali Support. We can also tag Topics with statuses (i.e. Planned, Answered, Not Planned, etc.) so users can follow the progress of certain topics if applicable.
To engage in the community feature users can Post on one of the available Topics. To submit a post in the Community portal you can simply click the 'New Post' link which will take you to the entry form. Please use the following guidelines when making posts:
Title - Give a succinct summary of the issue or question you want to pose to the Community Topic - also please indicate the school you are from as reference in the title.
Details - Provide a complete description of the issue or question you have and the specific module it pertains to in the system so the Community members can best respond.
Topic - Choose the most appropriate Topic in the dropdown to post against.
After complete you can 'submit' the post and wait for additional comments from other community members. As the author of the post you automatically 'follow' the post so you will be notified of any further activity.
Votes & Comments
Within posts users can provide their feedback on the thread via the comment option. The post will display all user comments so you can see the history of the conversation among all users. You can also vote on a given post or comment to indicate your agreement. The 'follow' option is also available at the post level in the top righthand corner so you will be notified of any activity.
My Activity - Contributions
Within the 'My Activities' it allows you to track all your 'Requests', 'Contributions', and items you are 'Following' in the Knowledge Base. Within the Contributions section it will show you all the Posts, Community Comments, and Articles Comments you've made in the Kuali Community.
You can browse through content in the Community portal but you can also use the search to find content related to a keyword or phrase. Searching will not only find posted articles by Kuali in the Knowledge Base but also any Community discussions that also contained that keyword.